Questions, answered.
Everything you need to know about Chatter — from the Unified Inbox and AI Agents to pricing, integrations, and getting started.
Chatter is a unified customer-conversation platform that brings WhatsApp, Instagram, Messenger, Telegram, and live web chat into a single shared inbox with AI agents, automation, and analytics. TikTok is coming soon and is not yet available.
Chatter supports WhatsApp Business (official Cloud API), Instagram Direct, Facebook Messenger, Telegram, and a live web chat widget, with new integrations added on request. TikTok is coming soon and is not yet available.
Yes. Chatter is a verified Meta Business Partner and connects natively to the official WhatsApp Business API for approved business numbers, message templates, and delivery analytics.
The Unified Inbox brings every customer conversation into one organized screen, threaded by contact with clear ownership, internal notes, and fast keyboard-first navigation.
Chatter AI Agents classify intent, draft on-brand replies, triage conversations, and either suggest replies for agents or autonomously handle FAQs until escalation is needed.
Yes. Teams work from a shared inbox with assignment, status tracking, internal notes, and collaboration features to prevent duplicate replies.
Yes. Chatter provides native iOS and Android apps that let teams reply, assign, and follow up from anywhere.
Chatter integrates with Shopify, HubSpot, Odoo, and Zoho CRM, and offers a public REST API, Zapier-compatible webhooks, Form Webhooks, plus automation for auto-assigning, tagging, and triggering workflows.
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