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Unified Inbox

Every conversation. One inbox.

Messages from WhatsApp, Instagram, Messenger, Email, SMS and 20+ channels — organized, owned, and one shortcut away.

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Verified Meta PartnerMeta Business Partners

Wave goodbye to

  • missed messages
  • wasted time
  • lack of collaboration
  • task overload
  • guessing who handles what
  • missed messages
  • wasted time
  • lack of collaboration
  • task overload
  • guessing who handles what
  • missed messages
  • wasted time
  • lack of collaboration
  • task overload
  • guessing who handles what
15K+

Teams in Chatter

1M+

Conversations Managed

100K+

Automations Completed

5K+

AI agents assigned to chats

All the essentials for modern productivity

Mobile, automation, workflows, and insights — all in sync and ready to go.

Chatter mobile inbox on iOS showing a customer chat with reply input.

Your inbox, always with you

Reply, assign, and follow up from anywhere — designed for speed on mobile.

Stat banner showing 0 delay and response rate trend line.

Faster replies, better outcomes

Track response time and team activity to keep conversations moving.

Voice message and chat bubbles representing team alignment in conversations.

Stay aligned, each move

See who's replying, leave internal notes, and keep conversations owned.

Automation flow showing Welcome Email and trigger steps for new visitors.

Smart automation

Auto-assign, tag, and trigger actions while you focus on what matters.

How it works

One inbox. Every conversation. Total clarity.

Bring all your customer conversations into one shared workspace.

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Contacts from WhatsApp, Instagram, and Messenger funneling into the Chatter unified inbox.
Use cases

Where teams put the Unified Inbox to work

Customer support

Triage tickets across every channel without context-switching between tools.

Sales teams

Inbound leads land in one place with the full conversation history attached.

E-commerce ops

Order questions, returns, and shipping updates threaded by customer, not by channel.

Founders & generalists

Run customer ops solo without losing a single message — until you're ready to hire.

Keep exploring

Pair the Unified Inbox with the rest of Chatter

AI agents for customer messaging

Drop AI teammates into the inbox — they triage, draft replies, and hand off cleanly to humans.

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Workflow automation

Run conditional flows on top of the inbox — trigger on intent, time, or any signal.

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Broadcast and campaigns

Send targeted broadcasts across WhatsApp, SMS, and email — every reply lands back in the inbox.

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Frequently asked

Questions, answered.

Can't find what you're looking for? Drop us a note at letstalk@chatterapp.io.

The Unified Inbox is one screen for every customer conversation across WhatsApp, Instagram, Messenger, Email, SMS, web chat, and 20+ other channels. Conversations stay threaded per contact, and your team gets clear ownership, internal notes, and full keyboard navigation.
Chatter automatically builds a profile of every contact based on their conversations, channels, tags, and any data your team adds. Agents see context-rich profiles next to every chat — past orders, prior tickets, and notes from teammates.
Yes. You can schedule any message to send at a specific time, snooze conversations until later, or set personal/team reminders that surface when the time is right.
Voice notes are transcribed automatically and translated into the language of your choice in real time, so multilingual teams can serve customers globally without missing nuance.
Nothing on your end — just connect your WhatsApp Business, Instagram, and other channels via OAuth. Your team works from the Chatter web app and our native iOS/Android apps.
Chatter AI Agents read incoming messages, classify intent, draft on-brand replies, and route conversations to the right teammate. They can answer FAQs autonomously, suggest replies for human approval, or fully handle a conversation until escalation is needed — you choose the level of autonomy per use case.
Send targeted campaigns to a segment of your contacts across WhatsApp, SMS, or email — with personalization tokens, scheduled delivery, throttling, and full delivery analytics. Replies land back in your Unified Inbox so your team can follow up the same way they handle any other conversation.

Ready to bring every conversation into one place?

Book a 20-minute demo. We'll show you Chatter on a real inbox and quote the right plan for your team.

Book a DemoSee Pricing