Every lead, every agent, one inbox.

The Unified Inbox is one screen for every customer conversation across WhatsApp, Instagram, Messenger, Email, SMS, web chat, and 20+ other channels. Conversations stay threaded per contact, and your team gets clear ownership, internal notes, and full keyboard navigation.

Chatter automatically builds a profile of every contact based on their conversations, channels, tags, and any data your team adds. Agents see context-rich profiles next to every chat — past orders, prior tickets, and notes from teammates.

Yes. You can schedule any message to send at a specific time, snooze conversations until later, or set personal/team reminders that surface when the time is right.

Voice notes are transcribed automatically and translated into the language of your choice in real time, so multilingual teams can serve customers globally without missing nuance.

Nothing on your end — just connect your WhatsApp Business, Instagram, and other channels via OAuth. Your team works from the Chatter web app and our native iOS/Android apps.

Chatter AI Agents read incoming messages, classify intent, draft on-brand replies, and route conversations to the right teammate. They can answer FAQs autonomously, suggest replies for human approval, or fully handle a conversation until escalation is needed — you choose the level of autonomy per use case.

Send targeted campaigns to a segment of your contacts across WhatsApp, SMS, or email — with personalization tokens, scheduled delivery, throttling, and full delivery analytics. Replies land back in your Unified Inbox so your team can follow up the same way they handle any other conversation.