Our Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Last Updated on Mar, 07, 2026

1.Introduction

Chatter (“Chatter”, “we”, “our”, or “us”) provides a customer communication and CRM platform that enables businesses to manage conversations, automate workflows, and engage with customers across multiple channels. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, applications, and services (collectively, the “Services”). By accessing or using Chatter, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

2. Information We Collect

We collect information in the following ways.

  1. 2.1 Information You Provide When you create an account or interact with our platform, we may collect information such as: • Name • Email address • Phone number • Company name • Business information • Account login credentials • Billing and payment information This information is required to create and manage your account and to deliver our services. ⸻ 2.2 Usage Information When you use Chatter, certain information is automatically collected to help improve the platform and maintain security. This may include: • IP address • Device type and operating system • Browser type • Platform activity and interactions • Log data and performance metrics This information helps us monitor system performance, troubleshoot issues, and improve platform functionality. ⸻ 2.3 Customer Communication Data Chatter enables businesses to communicate with their clients and customers. Information stored within the platform may include: • Customer names • Contact information • Messages and conversation history • Interaction timestamps • Notes, tags, and internal annotations created by the business This data belongs to the business using Chatter and is processed only to provide the platform services.

3. How We Use Information

We use the collected information to operate, maintain, and improve our services. Primary uses include: Service Delivery To provide, operate, and maintain the Chatter platform. Account Management To manage user accounts, billing, and subscription plans. Customer Support To respond to inquiries, support requests, and feedback. Platform Improvement To monitor usage patterns and improve product features and performance. Security To protect the integrity, safety, and reliability of the platform. Legal Compliance To comply with legal obligations and enforce our terms and policies.

4. Information Sharing and Disclosure

Chatter does not sell or rent personal information. However, we may share information under the following circumstances. Service Providers We may share information with trusted third-party service providers who assist us in operating the platform, including hosting, infrastructure, analytics, and payment processing. Legal Requirements We may disclose information if required by law or in response to valid legal requests from authorities. Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.

5. Data Security

We implement strong security practices designed to protect user data from unauthorized access, disclosure, alteration, or destruction. Security measures include: • Encrypted data transmission • Secure infrastructure and hosting • Access controls and authentication systems • Continuous monitoring and system protection While we strive to protect all information, no system can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to provide our services and fulfill legal or contractual obligations. Retention periods may vary depending on: • Service requirements • Legal obligations • Dispute resolution needs • Security and compliance requirements When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include: • Access to the personal information we hold about you • Correction or updating of inaccurate information • Requesting deletion of personal data • Restricting or objecting to certain processing activities Requests related to your data can be submitted by contacting us directly.

8. Protection of Customer Data

Chatter recognizes the importance and sensitivity of customer communication data stored within the platform. To ensure the highest level of protection: • Customer data is encrypted both in transit and at rest • Access to data is restricted to authorized users within each organization • Chatter personnel do not access customer data unless necessary for technical support or troubleshooting • Data is processed only for the purpose of providing the platform services In the event of a security incident or data breach, affected users will be notified promptly in accordance with applicable regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or improvements to our practices. When updates occur, the revised version will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at: support@chatterapp.io